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Sterling Corporate Academy

Leadership & Management

Emotional Intelligence (EQ) at Work

Use emotional intelligence to manage reactions, understand others and build more constructive workplace relationships.

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Course overview

Turn learning into workplace capability.

Use emotional intelligence to manage reactions, understand others and build more constructive workplace relationships. Participants work through realistic workplace scenarios, guided practice and structured reflection so they can apply the learning immediately.

The programme builds emotional intelligence at work through self-assessment, practical self-regulation and empathy techniques, realistic interpersonal practice, feedback, and a personal development plan.

By the end

Learning outcomes

  • Recognise emotions, triggers and behavioural patterns.
  • Regulate responses under pressure.
  • Read others with greater empathy and social awareness.
  • Apply EQ to feedback, conflict and collaboration.

By the end

Learning objectives

  1. Explain EQ and self-awareness and connect it to the participant's workplace context.
  2. Apply triggers and self-regulation using a structured method and appropriate supporting evidence.
  3. Use empathy and social awareness to complete a realistic task accurately and efficiently.
  4. Evaluate relationship communication by applying quality criteria, controls, and professional judgement.
  5. Integrate conflict and resilience with related tools, people, information, and review points.
  6. Produce a practical, workplace-ready output together with a clear next-step implementation plan.

Practical curriculum

Course outline: Emotional Intelligence (EQ) at Work

A focused sequence designed for application, reflection and measurable next steps. Expand each module for its detail and practical exercise.

01. EQ and Self-Awareness
  • Purpose, underlying principles, and workplace relevance of EQ and self-awareness for emotional intelligence.
  • Self-assessment, practical techniques, and reflection prompts used to develop EQ and self-awareness.
  • Guided practice applying EQ and self-awareness in a realistic interpersonal workplace scenario.
  • Common triggers and barriers, recovery strategies, and habits that sustain EQ and self-awareness over time.

Practical exercise: Participants practise the technique in a realistic interpersonal scenario and translate the feedback into a personal development action while applying EQ and self-awareness.

02. Triggers and Self-Regulation
  • Purpose, underlying principles, and workplace relevance of triggers and self-regulation for emotional intelligence.
  • Self-assessment, practical techniques, and reflection prompts used to develop triggers and self-regulation.
  • Guided practice applying triggers and self-regulation in a realistic interpersonal workplace scenario.
  • Common triggers and barriers, recovery strategies, and habits that sustain triggers and self-regulation over time.

Practical exercise: Participants practise the technique in a realistic interpersonal scenario and translate the feedback into a personal development action while applying triggers and self-regulation.

03. Empathy and Social Awareness
  • Purpose, underlying principles, and workplace relevance of empathy and social awareness for emotional intelligence.
  • Self-assessment, practical techniques, and reflection prompts used to develop empathy and social awareness.
  • Guided practice applying empathy and social awareness in a realistic interpersonal workplace scenario.
  • Common triggers and barriers, recovery strategies, and habits that sustain empathy and social awareness over time.

Practical exercise: Participants practise the technique in a realistic interpersonal scenario and translate the feedback into a personal development action while applying empathy and social awareness.

04. Relationship Communication
  • Purpose, underlying principles, and workplace relevance of relationship communication for emotional intelligence.
  • Self-assessment, practical techniques, and reflection prompts used to develop relationship communication.
  • Guided practice applying relationship communication in a realistic interpersonal workplace scenario.
  • Common triggers and barriers, recovery strategies, and habits that sustain relationship communication over time.

Practical exercise: Participants practise the technique in a realistic interpersonal scenario and translate the feedback into a personal development action while applying relationship communication.

05. Conflict and Resilience
  • Purpose, underlying principles, and workplace relevance of conflict and resilience for emotional intelligence.
  • Self-assessment, practical techniques, and reflection prompts used to develop conflict and resilience.
  • Guided practice applying conflict and resilience in a realistic interpersonal workplace scenario.
  • Common triggers and barriers, recovery strategies, and habits that sustain conflict and resilience over time.

Practical exercise: Participants practise the technique in a realistic interpersonal scenario and translate the feedback into a personal development action while applying conflict and resilience.

06. Personal EQ Action Plan
  • Purpose, underlying principles, and workplace relevance of personal EQ action plan for emotional intelligence.
  • Self-assessment, practical techniques, and reflection prompts used to develop personal EQ action plan.
  • Guided practice applying personal EQ action plan in a realistic interpersonal workplace scenario.
  • Common triggers and barriers, recovery strategies, and habits that sustain personal EQ action plan over time.

Practical exercise: Participants practise the technique in a realistic interpersonal scenario and translate the feedback into a personal development action while applying personal EQ action plan.

Programme detail

How the course runs

Methodology
  • Short instructor explanations that establish the principles, terminology, and workflow of Emotional Intelligence (EQ) at Work.
  • Live demonstrations and self-assessment, reflection, realistic interpersonal practice, and feedback.
  • Individual, pair, and group activities using realistic inputs that do not require disclosure of confidential information.
  • Facilitated review, peer discussion, trainer feedback, and correction against clear quality criteria.
  • A final application task plus a personal or team action plan for transfer to the workplace.
Assessment & evidence of learning
  • Opening diagnostic questions to establish experience, needs, and relevant workplace scenarios.
  • Observation of guided practice and completion of module activities relevant to emotional intelligence and self-management.
  • Knowledge checks, review questions, or scenario decisions at appropriate points in the programme.
  • A final practical output, simulation, presentation, analysis, or implementation plan reviewed against stated criteria.
  • Trainer feedback and participant reflection identifying strengths, corrections, and next-step workplace actions.
Prerequisites
  • No formal prerequisite is required; relevant workplace experience will help participants contextualise the activities.
Course completion & workplace transfer
  • Record corrections, open questions, support needs, and an accountable next action for workplace application.
  • Review the final practical output against the learning outcomes and complete the trainer's closing knowledge check, reflection, or skills demonstration.

Who should attend

Who this course is for

Employees, leaders, customer-facing teams and professionals working in collaborative environments.

01

Live online via Zoom Meeting
Join a scheduled public intake from anywhere. Trainer-led, camera-on, with hands-on exercises and Q&A throughout.

02

Private in-house group session on Zoom
The same programme run privately for one organisation on its own date, with examples tailored to your policies and roles.

03

Joining details by email
The Zoom link, meeting ID and passcode are sent automatically once payment succeeds, with reminders one day and one hour before the start.

Course questions

What organisations usually ask

Is Emotional Intelligence (EQ) at Work HRD Corp claimable?

The programme can be proposed as HRD Corp claimable training, subject to the employer’s eligibility, current scheme rules, course registration and final approval.

Who should attend this course?

Employees, leaders, customer-facing teams and professionals working in collaborative environments.

How long is the course and how is it delivered?

The standard duration is 1 day. Every session runs live on Zoom with a trainer — there is no face-to-face or physical classroom option. Available formats: Live online via Zoom Meeting, Private in-house group session on Zoom.

How do I receive the Zoom link?

Reserve a seat online and complete payment. The Zoom joining link, meeting ID and passcode are emailed automatically the moment payment succeeds, followed by an automatic reminder one day before and one hour before the session starts.

What do I need to join the session?

A computer with a stable internet connection, the free Zoom client, a webcam and a headset. Sessions run in Malaysia time (GMT+8). Software used in hands-on courses should be installed before day one — the joining email lists what to prepare.

Build a stronger team

Bring Emotional Intelligence (EQ) at Work to your organisation.

Tell us your preferred dates, team size and learning priorities. We will prepare a tailored programme and quotation.

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*HRD Corp claimability is subject to employer eligibility, current scheme rules, course registration and approval. Public fees are indicative until confirmed in writing. Certification, licensing and statutory pathways may require an approved provider, separate assessment, experience or registration set by the relevant authority or awarding body.

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