DTI
Research #6
Leadership & Management
Leadership & Management
Coaching & Mentoring Skills for Managers
Hold developmental conversations that help people think, learn, take ownership and make sustained progress.
Course overview
Turn learning into workplace capability.
Hold developmental conversations that help people think, learn, take ownership and make sustained progress. Participants work through realistic workplace scenarios, guided practice and structured reflection so they can apply the learning immediately.
The programme translates leadership concepts into observable management behaviour through diagnostic tools, realistic conversations, coached practice, and an action plan.
By the end
Learning outcomes
- Distinguish coaching, mentoring, training and performance direction.
- Contract a focused, trusting development conversation.
- Use listening, questions and feedback to generate insight.
- Agree goals, actions and accountability follow-up.
By the end
Learning objectives
- Explain coaching and mentoring roles and connect it to the participant's workplace context.
- Apply trust, contracting and boundaries using a structured method and appropriate supporting evidence.
- Use listening and powerful questions to complete a realistic task accurately and efficiently.
- Evaluate GROW and development conversations by applying quality criteria, controls, and professional judgement.
- Integrate feedback and accountability with related tools, people, information, and review points.
- Produce a practical, workplace-ready output together with a clear next-step implementation plan.
Practical curriculum
Course outline: Coaching & Mentoring Skills for Managers
A focused sequence designed for application, reflection and measurable next steps. Expand each module for its detail and practical exercise.
01. Coaching and Mentoring Roles
- Leadership purpose, behavioural principles, role expectations, and context for coaching and mentoring roles.
- Diagnostic questions, decision criteria, planning tools, and preparation for the conversation or action.
- Demonstration and coached practice of the relevant management behaviour in a realistic scenario.
- Common leadership traps, fairness and trust considerations, follow-up evidence, and transfer actions.
Practical exercise: Participants role-play a management conversation and produce a clear follow-up commitment while applying coaching and mentoring roles.
02. Trust, Contracting and Boundaries
- Leadership purpose, behavioural principles, role expectations, and context for trust, contracting and boundaries.
- Diagnostic questions, decision criteria, planning tools, and preparation for the conversation or action.
- Demonstration and coached practice of the relevant management behaviour in a realistic scenario.
- Common leadership traps, fairness and trust considerations, follow-up evidence, and transfer actions.
Practical exercise: Participants role-play a management conversation and produce a clear follow-up commitment while applying trust, contracting and boundaries.
03. Listening and Powerful Questions
- Leadership purpose, behavioural principles, role expectations, and context for listening and powerful questions.
- Diagnostic questions, decision criteria, planning tools, and preparation for the conversation or action.
- Demonstration and coached practice of the relevant management behaviour in a realistic scenario.
- Common leadership traps, fairness and trust considerations, follow-up evidence, and transfer actions.
Practical exercise: Participants role-play a management conversation and produce a clear follow-up commitment while applying listening and powerful questions.
04. GROW and Development Conversations
- Leadership purpose, behavioural principles, role expectations, and context for GROW and development conversations.
- Diagnostic questions, decision criteria, planning tools, and preparation for the conversation or action.
- Demonstration and coached practice of the relevant management behaviour in a realistic scenario.
- Common leadership traps, fairness and trust considerations, follow-up evidence, and transfer actions.
Practical exercise: Participants role-play a management conversation and produce a clear follow-up commitment while applying GROW and development conversations.
05. Feedback and Accountability
- Leadership purpose, behavioural principles, role expectations, and context for feedback and accountability.
- Diagnostic questions, decision criteria, planning tools, and preparation for the conversation or action.
- Demonstration and coached practice of the relevant management behaviour in a realistic scenario.
- Common leadership traps, fairness and trust considerations, follow-up evidence, and transfer actions.
Practical exercise: Participants role-play a management conversation and produce a clear follow-up commitment while applying feedback and accountability.
06. Practice, Reflection and Follow-Up
- Leadership purpose, behavioural principles, role expectations, and context for practice, reflection and follow-up.
- Diagnostic questions, decision criteria, planning tools, and preparation for the conversation or action.
- Demonstration and coached practice of the relevant management behaviour in a realistic scenario.
- Common leadership traps, fairness and trust considerations, follow-up evidence, and transfer actions.
Practical exercise: Participants role-play a management conversation and produce a clear follow-up commitment while applying practice, reflection and follow-up.
Programme detail
How the course runs
Methodology
- Short instructor explanations that establish the principles, terminology, and workflow of Coaching & Mentoring Skills for Managers.
- Live demonstrations and diagnostics, role plays, coached conversations, and action planning.
- Individual, pair, and group activities using realistic inputs that do not require disclosure of confidential information.
- Facilitated review, peer discussion, trainer feedback, and correction against clear quality criteria.
- A final application task plus a personal or team action plan for transfer to the workplace.
Assessment & evidence of learning
- Opening diagnostic questions to establish experience, needs, and relevant workplace scenarios.
- Observation of guided practice and completion of module activities relevant to Leadership & Management.
- Knowledge checks, review questions, or scenario decisions at appropriate points in the programme.
- A final practical output, simulation, presentation, analysis, or implementation plan reviewed against stated criteria.
- Trainer feedback and participant reflection identifying strengths, corrections, and next-step workplace actions.
Prerequisites
- No formal prerequisite is required; relevant workplace experience will help participants contextualise the activities.
Course completion & workplace transfer
- Record corrections, open questions, support needs, and an accountable next action for workplace application.
- Review the final practical output against the learning outcomes and complete the trainer's closing knowledge check, reflection, or skills demonstration.
Who should attend
Who this course is for
Managers, team leaders, internal coaches, mentors and learning-and-development professionals.
01
Live online via Zoom Meeting
Join a scheduled public intake from anywhere. Trainer-led, camera-on, with hands-on exercises and Q&A throughout.
02
Private in-house group session on Zoom
The same programme run privately for one organisation on its own date, with examples tailored to your policies and roles.
03
Joining details by email
The Zoom link, meeting ID and passcode are sent automatically once payment succeeds, with reminders one day and one hour before the start.
Course questions
What organisations usually ask
Is Coaching & Mentoring Skills for Managers HRD Corp claimable?
The programme can be proposed as HRD Corp claimable training, subject to the employer’s eligibility, current scheme rules, course registration and final approval.
Who should attend this course?
Managers, team leaders, internal coaches, mentors and learning-and-development professionals.
How long is the course and how is it delivered?
The standard duration is 2 days. Every session runs live on Zoom with a trainer — there is no face-to-face or physical classroom option. Available formats: Live online via Zoom Meeting, Private in-house group session on Zoom.
How do I receive the Zoom link?
Reserve a seat online and complete payment. The Zoom joining link, meeting ID and passcode are emailed automatically the moment payment succeeds, followed by an automatic reminder one day before and one hour before the session starts.
What do I need to join the session?
A computer with a stable internet connection, the free Zoom client, a webcam and a headset. Sessions run in Malaysia time (GMT+8). Software used in hands-on courses should be installed before day one — the joining email lists what to prepare.
Build a stronger team
Bring Coaching & Mentoring Skills for Managers to your organisation.
Tell us your preferred dates, team size and learning priorities. We will prepare a tailored programme and quotation.
*HRD Corp claimability is subject to employer eligibility, current scheme rules, course registration and approval. Public fees are indicative until confirmed in writing. Certification, licensing and statutory pathways may require an approved provider, separate assessment, experience or registration set by the relevant authority or awarding body.