The Modern Consultative Seller
Explore the modern consultative seller through concise instruction, relevant examples and a guided Professional Selling Skills workplace activity.
Sales, Marketing & Customer Experience
Professional Selling Skills
Build a consultative sales process that uncovers customer needs, communicates value and advances opportunities with confidence.
Course overview
Turn learning into workplace capability.
Build a consultative sales process that uncovers customer needs, communicates value and advances opportunities with confidence. Participants work through realistic Malaysian workplace scenarios, guided practice and structured reflection so they can apply the learning immediately.
The programme combines concise instruction, guided discussion, practical exercises and an action plan. Examples can be tailored to your industry, policies and participant roles for in-house delivery.
By the end
Learning outcomes
- Plan customer conversations and set clear objectives.
- Discover needs through consultative questioning and listening.
- Present value in customer-relevant language.
- Handle objections, gain commitment and manage follow-up.
Practical curriculum
What participants will cover
A focused sequence designed for application, reflection and measurable next steps.
Prospecting and Call Planning
Explore prospecting and call planning through concise instruction, relevant examples and a guided Professional Selling Skills workplace activity.
Needs Discovery
Explore needs discovery through concise instruction, relevant examples and a guided Professional Selling Skills workplace activity.
Value Propositions and Presentations
Explore value propositions and presentations through concise instruction, relevant examples and a guided Professional Selling Skills workplace activity.
Objection Handling and Negotiation
Explore objection handling and negotiation through concise instruction, relevant examples and a guided Professional Selling Skills workplace activity.
Closing and Follow-Up
Explore closing and follow-up through concise instruction, relevant examples and a guided Professional Selling Skills workplace activity.
Who should attend
Sales executives, account managers, business-development teams and customer advisers.
01
Public class
Join a scheduled small-group programme at our Petaling Jaya venue.
02
In-house team
Customise the examples, timing and exercises for your organisation.
03
Live online
Instructor-led virtual delivery with activities and real-time feedback.
Course questions
What organisations usually ask
Is Professional Selling Skills HRD Corp claimable?
The programme can be proposed as HRD Corp claimable training, subject to the employer’s eligibility, current scheme rules, course registration and final approval.
Who should attend this course?
Sales executives, account managers, business-development teams and customer advisers.
How long is the course and how can it be delivered?
The standard duration is 2 days. Delivery can be arranged face-to-face, live online or in-house for your team, subject to trainer availability.
Build a stronger team
Bring Professional Selling Skills to your organisation.
Tell us your preferred dates, team size and learning priorities. We will prepare a tailored programme and quotation.
*HRD Corp claimability is subject to employer eligibility, current scheme rules, course registration and approval. Public fees are indicative until confirmed in writing. Certification pathways may carry additional requirements set by the relevant authority or awarding body.