GAB
Research #2
AI & Emerging Technology
AI & Emerging Technology
ChatGPT & AI Productivity Training
Use ChatGPT and complementary AI tools to complete common knowledge-work tasks faster while maintaining quality and confidentiality.
Course overview
Turn learning into workplace capability.
Use ChatGPT and complementary AI tools to complete common knowledge-work tasks faster while maintaining quality and confidentiality. Participants work through realistic workplace scenarios, guided practice and structured reflection so they can apply the learning immediately.
The programme balances useful AI capability with verification, privacy, human judgement, and responsible implementation in real workplace processes.
By the end
Learning outcomes
- Create prompts that provide context, constraints and usable output formats.
- Draft, summarise and improve workplace content efficiently.
- Use AI to support meetings, research and problem-solving.
- Verify outputs and build safe repeatable workflows.
By the end
Learning objectives
- Explain ChatGPT and AI tool basics and connect it to the participant's workplace context.
- Apply practical prompt frameworks using a structured method and appropriate supporting evidence.
- Use writing and summarisation to complete a realistic task accurately and efficiently.
- Evaluate meetings and knowledge work by applying quality criteria, controls, and professional judgement.
- Integrate analysis and problem-solving with related tools, people, information, and review points.
- Produce a practical, workplace-ready output together with a clear next-step implementation plan.
Practical curriculum
Course outline: ChatGPT & AI Productivity Training
A focused sequence designed for application, reflection and measurable next steps. Expand each module for its detail and practical exercise.
01. ChatGPT and AI Tool Basics
- Capabilities, limitations, terminology, and appropriate business uses related to ChatGPT and AI tool basics.
- Prompt, context, input-data, tool-selection, and output-quality decisions for the task.
- Verification, privacy, bias, intellectual-property, security, and human-oversight considerations.
- Integration of the method into a repeatable workflow with clear ownership and review points.
Practical exercise: Participants apply the method to a sanitised workplace case, evaluate the output, and document the human review required while applying ChatGPT and AI tool basics.
02. Practical Prompt Frameworks
- Capabilities, limitations, terminology, and appropriate business uses related to practical prompt frameworks.
- Prompt, context, input-data, tool-selection, and output-quality decisions for the task.
- Verification, privacy, bias, intellectual-property, security, and human-oversight considerations.
- Integration of the method into a repeatable workflow with clear ownership and review points.
Practical exercise: Participants apply the method to a sanitised workplace case, evaluate the output, and document the human review required while applying practical prompt frameworks.
03. Writing and Summarisation
- Capabilities, limitations, terminology, and appropriate business uses related to writing and summarisation.
- Prompt, context, input-data, tool-selection, and output-quality decisions for the task.
- Verification, privacy, bias, intellectual-property, security, and human-oversight considerations.
- Integration of the method into a repeatable workflow with clear ownership and review points.
Practical exercise: Participants apply the method to a sanitised workplace case, evaluate the output, and document the human review required while applying writing and summarisation.
04. Meetings and Knowledge Work
- Capabilities, limitations, terminology, and appropriate business uses related to meetings and knowledge work.
- Prompt, context, input-data, tool-selection, and output-quality decisions for the task.
- Verification, privacy, bias, intellectual-property, security, and human-oversight considerations.
- Integration of the method into a repeatable workflow with clear ownership and review points.
Practical exercise: Participants apply the method to a sanitised workplace case, evaluate the output, and document the human review required while applying meetings and knowledge work.
05. Analysis and Problem-Solving
- Capabilities, limitations, terminology, and appropriate business uses related to analysis and problem-solving.
- Prompt, context, input-data, tool-selection, and output-quality decisions for the task.
- Verification, privacy, bias, intellectual-property, security, and human-oversight considerations.
- Integration of the method into a repeatable workflow with clear ownership and review points.
Practical exercise: Participants apply the method to a sanitised workplace case, evaluate the output, and document the human review required while applying analysis and problem-solving.
06. Verification, Privacy and Workflow Design
- Separating low-risk assistance from tasks requiring authoritative sources or specialist review.
- Fact-checking, source validation, calculation review, and comparison against original documents.
- Preventing disclosure of personal, confidential, client, financial, or security-sensitive information.
- Designing human approval points, audit trails, reusable prompts, and safe escalation routes.
Practical exercise: Participants apply the method to a sanitised workplace case, evaluate the output, and document the human review required while applying verification, privacy and workflow design.
Programme detail
How the course runs
Methodology
- Short instructor explanations that establish the principles, terminology, and workflow of ChatGPT & AI Productivity Training.
- Live demonstrations and sanitised workplace prompts, output evaluation, and workflow-design exercises.
- Individual, pair, and group activities using realistic inputs that do not require disclosure of confidential information.
- Facilitated review, peer discussion, trainer feedback, and correction against clear quality criteria.
- A final application task plus a personal or team action plan for transfer to the workplace.
Assessment & evidence of learning
- Opening diagnostic questions to establish experience, needs, and relevant workplace scenarios.
- Observation of guided practice and completion of module activities relevant to AI & Emerging Technology.
- Knowledge checks, review questions, or scenario decisions at appropriate points in the programme.
- A final practical output, simulation, presentation, analysis, or implementation plan reviewed against stated criteria.
- Trainer feedback and participant reflection identifying strengths, corrections, and next-step workplace actions.
Prerequisites
- No formal prerequisite is required; relevant workplace experience will help participants contextualise the activities.
Course completion & workplace transfer
- Record corrections, open questions, support needs, and an accountable next action for workplace application.
- Review the final practical output against the learning outcomes and complete the trainer's closing knowledge check, reflection, or skills demonstration.
Who should attend
Who this course is for
Executives, administrators, marketers, HR teams, managers and other knowledge workers.
01
Live online via Zoom Meeting
Join a scheduled public intake from anywhere. Trainer-led, camera-on, with hands-on exercises and Q&A throughout.
02
Private in-house group session on Zoom
The same programme run privately for one organisation on its own date, with examples tailored to your policies and roles.
03
Joining details by email
The Zoom link, meeting ID and passcode are sent automatically once payment succeeds, with reminders one day and one hour before the start.
Course questions
What organisations usually ask
Is ChatGPT & AI Productivity Training HRD Corp claimable?
The programme can be proposed as HRD Corp claimable training, subject to the employer’s eligibility, current scheme rules, course registration and final approval.
Who should attend this course?
Executives, administrators, marketers, HR teams, managers and other knowledge workers.
How long is the course and how is it delivered?
The standard duration is 1 day. Every session runs live on Zoom with a trainer — there is no face-to-face or physical classroom option. Available formats: Live online via Zoom Meeting, Private in-house group session on Zoom.
How do I receive the Zoom link?
Reserve a seat online and complete payment. The Zoom joining link, meeting ID and passcode are emailed automatically the moment payment succeeds, followed by an automatic reminder one day before and one hour before the session starts.
What do I need to join the session?
A computer with a stable internet connection, the free Zoom client, a webcam and a headset. Sessions run in Malaysia time (GMT+8). Software used in hands-on courses should be installed before day one — the joining email lists what to prepare.
Build a stronger team
Bring ChatGPT & AI Productivity Training to your organisation.
Tell us your preferred dates, team size and learning priorities. We will prepare a tailored programme and quotation.
*HRD Corp claimability is subject to employer eligibility, current scheme rules, course registration and approval. Public fees are indicative until confirmed in writing. Certification, licensing and statutory pathways may require an approved provider, separate assessment, experience or registration set by the relevant authority or awarding body.